pkpo Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data pkpo collects when you use our platform, how that data is used, how long it is retained, and what rights you hold over your information as a player based in Bangladesh.
Data We Collect
pkpo collects personal data from you in several ways: directly when you register an account or contact support, automatically when you use the platform, and from trusted third-party service providers as part of our identity verification and payment processing operations. We collect only what is necessary to deliver a safe, fair, and compliant gaming experience.
| Category | Data Types Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, passport number (where applicable), profile photo or document scan submitted for KYC verification. | Provided directly by you during registration or identity verification. |
| Contact Data | Mobile phone number, email address, city or district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi). | Provided directly by you during registration or account updates. |
| Financial Data | Mobile financial service account references (bKash, Nagad, Rocket, Upay), transaction history, deposit amounts, withdrawal requests, account balance history. | Generated automatically during your use of the platform; partial data received from payment processors. |
| Gaming Activity Data | Game session records, bet amounts, win/loss outcomes, game type preferences, session durations, responsible gaming tool usage. | Generated automatically during your use of the platform. |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, time zone setting, referring URL. | Collected automatically via server logs and analytics tools when you access pkpo. |
| Communications Data | Records of your interactions with pkpo support, including emails sent to [email protected], chat transcripts, and any attachments you provide. | Collected when you contact pkpo directly. |
How We Use Your Data
pkpo processes your personal data on the basis of one or more of the following legal grounds: (a) performance of the contract between you and pkpo (i.e., operating your account and providing gaming services), (b) compliance with a legal obligation applicable to pkpo, (c) legitimate interests pursued by pkpo that are not overridden by your interests or fundamental rights, and (d) your explicit consent where separately requested.
The specific purposes for which pkpo processes your personal data include the following:
- Account creation and management: To register your pkpo account, verify your identity and age (18+ compliance), maintain your account profile, and communicate important account notices to you.
- Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to credit winnings; to apply bonuses; and to provide access to all games available on the pkpo platform.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other activities prohibited under our Terms & Conditions.
- Responsible gaming compliance: To monitor gaming behaviour for signs of problem gambling, to apply and enforce deposit limits and self-exclusion requests, and to send responsible gaming communications where appropriate.
- Legal compliance: To comply with applicable anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and any legal order or directive issued by a competent authority.
- Platform improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, interface design, and payment processing efficiency.
- Marketing communications: To send you promotional offers, bonus notifications, and relevant pkpo updates by email or SMS, where you have not opted out of such communications. You may opt out at any time by contacting [email protected].
- Customer support: To respond to your queries, process complaints, and maintain records of our communications with you for quality assurance and training purposes.
pkpo will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your explicit consent or as otherwise permitted by applicable law.
Lawful Bases We Rely On
- Contract performance
- Legal obligation
- Legitimate interests
- Explicit consent (marketing)
Data Sharing & Disclosure
pkpo does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Authorised Service Providers
pkpo engages trusted third-party service providers to help us operate the platform. These providers are contractually bound to process your data only on pkpo's instructions and to maintain appropriate security standards. They include:
- Payment processing partners (bKash, Nagad, Rocket, Upay)
- Identity and age verification providers
- Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi)
- Cloud hosting and infrastructure providers
- Fraud detection and risk management systems
- Customer support platform providers
Legal & Regulatory Disclosure
pkpo may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, including in the following circumstances:
- In response to a valid court order or legal process
- To comply with anti-money laundering (AML) reporting obligations
- To report confirmed instances of underage gambling
- To investigate or prevent fraud or criminal activity
- To protect the rights, property, or safety of pkpo, our players, or others
Cookies & Tracking Technologies
pkpo uses cookies and similar tracking technologies (such as local storage and session tokens) to ensure the platform functions correctly, to maintain your login session, and to improve your overall experience. This section explains the categories of cookies we use and their purpose.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the platform to function. Includes session authentication tokens, CSRF protection tokens, and load-balancing cookies. Cannot be disabled without breaking core functionality. | Session / up to 24 hours |
| Functional | Remembers your platform preferences such as language settings, responsible gaming tool configurations, and lobby display preferences. | Up to 12 months |
| Performance & Analytics | Collects anonymised data about how players navigate the pkpo platform, which pages are visited most, and where errors occur. Used exclusively to improve platform performance and user experience. | Up to 13 months |
| Fraud Prevention | Assigns a pseudonymous device fingerprint to help detect multi-accounting, bot activity, and suspicious login patterns. Data is processed only for security purposes. | Up to 6 months |
pkpo does not use third-party advertising cookies or retargeting pixels. Your browsing behaviour on the pkpo platform is not shared with external advertising networks.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging into your pkpo account and using core platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
Data Retention
pkpo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements that apply to pkpo as an online gaming platform serving the Bangladesh market.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | AML compliance and regulatory obligations |
| Financial Transaction Records | 5 years after account closure | AML reporting and financial audit requirements |
| Gaming Activity Logs | 3 years after account closure | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from date of communication | Quality assurance and complaint resolution |
| Technical & Log Data | 12 months from collection | Security monitoring and fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Self-Exclusion Records | Indefinitely (or as required by applicable law) | Responsible gaming enforcement and player protection |
When your personal data is no longer required for the purposes described above and the applicable retention period has expired, pkpo will securely delete or anonymise it in accordance with our internal data destruction procedures. Anonymised data — which cannot be used to identify you — may be retained indefinitely for statistical and analytical purposes.
Data Security
pkpo takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the pkpo platform.
- Encrypted storage of sensitive personal data, including identity documents and financial records, on access-controlled servers.
- Role-based access controls ensuring that only authorised pkpo personnel with a specific operational need can access your personal data.
- Automated fraud and anomaly detection systems that continuously monitor account activity for signs of unauthorised access or suspicious behaviour.
- Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities.
- Two-factor authentication (2FA) options available for all registered pkpo accounts as an additional layer of account protection.
- Staff training on data protection obligations and secure data handling procedures, conducted on a regular basis.
Despite these measures, no online platform can guarantee absolute security. In the event of a data security breach that is likely to result in a high risk to your rights and freedoms, pkpo will notify affected Players without undue delay and will take immediate steps to mitigate the impact of the breach.
You are responsible for maintaining the confidentiality of your pkpo account password. pkpo will never ask you for your password by email, phone, or any other channel. If you believe your account has been compromised, please contact pkpo immediately at [email protected].
Your Privacy Rights
As a pkpo player, you have a number of rights in relation to the personal data that pkpo holds about you. These rights are described below. To exercise any of these rights, please contact pkpo at [email protected] with your registered account username and a clear description of your request. pkpo will respond within 5 BST business days of receiving a valid request.
Contact & Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how pkpo handles your personal data, please contact pkpo's support team using the details below. All privacy-related enquiries are handled in English and will receive a substantive response within 5 BST business days.
When submitting a privacy request, please include the following information to help pkpo process your enquiry efficiently:
- Your registered pkpo account username.
- The email address or mobile number associated with your pkpo account.
- A clear description of your request or concern (e.g., "I wish to request a copy of all personal data held about me" or "I wish to correct my date of birth on file").
- For erasure or portability requests: confirmation that you understand any applicable retention obligations that may prevent full immediate deletion.
pkpo reserves the right to request additional identity verification before fulfilling a data access, rectification, or erasure request, to ensure that personal data is not disclosed to or modified by an unauthorised third party.
Policy updates: pkpo may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. The version published at https://pkpo.net/privacy-policy is always the current operative version. The effective date at the top of this page will be updated whenever a material change is made. We encourage you to review this Privacy Policy periodically. Continued use of the pkpo platform after a policy update constitutes acceptance of the revised terms.
Send all privacy-related requests and data protection enquiries to:
- Data access requests
- Correction & erasure requests
- Marketing opt-out
- Privacy complaints
- Self-exclusion queries
Your privacy is protected every step of the way. Discover cricket betting, live casino, slots, Wheel, and Golden Land — all secured with 256-bit SSL encryption. For adults aged 18 and above only.